FAQs

Answers to Your Hygiene Questions

Q: I visit my father-in-law twice weekly, often on the way back from the school run with my children. He is very frail and suffers from tremors and clearly has problems with spills and misses around the toilet. The smell can be quite overwhelming as he has cleaning help only once per week. Mrs HJ, Liverpool
A: You could ask his cleaning helper to sprinkle a layer of Aromatic Absorbent Granules around the base of the pedestal which will catch the spills and help prevent them becoming malodorous. They are quick and easy for her to sweep up when she does come. You could ask him to use the Aroma Care Solutions Air Freshener after using the toilet. The scent is stunning and helps remove malodour. Quentin Steele (QS)

Q: I visit my friend regularly who has dementia and is cared for by her husband. She likes me to hold her hand but there are often signs of toilet contamination. What can I do to discreetly deal with this as it distresses me a lot. Mrs AJ, Nottingham
A: The Antibacterial Hand Cleanser smells delicious and does not need any water. It is easy to massage into her hands and then wipe off with a tissue. Julie Foster (JF) 

Q: My hands are becoming dry and chapped with endless hand intensive washing after changing my daughter's incontinence pads.
A: Try our English Floral Hand Wash, packed with organic ingredients including moisturisers and follow with the hand and body lotion. If contamination around the nails is a problem apply Hand And Nail Guard before you start. JF

 

 

 

Q: My sister and her family very kindly look after my disabled 18 year-old son in their home when I have my hair done. Very very occasionally he vomits which embarrasses him terribly and after the last time he said he didn’t want to go again. Mrs MK, Edinburgh
A: We have prepared a quick and discreet Little Accident Box that he should be able to manage himself. It is based on the spill clean-up kits that can be found in any hospital or school but adapted for the domestic situation. QS

Q: My mother is living with us temporarily whilst she recovers from bowel surgery. She has a colostomy and occasionally needs help managing it. I am willing to help but find that the odour makes me retch which is distressing for me and her. Mr LC, Cambridge
A: Our Odour Protective Masks would be ideal. There is also Nose Guard; a very pleasant strongly aromatic balm (eucalyptus and mint) that you can apply just under your nostrils either with or without the mask designed to help in just this situation. JF 

Q I live alone and have recently been diagnosed with cancer. One side effect of the drug regime are explosive bowel movements which have what I can only describe as a pebble dash effect all over the toilet and under the seat. I am so embarrassed especially as my daughter visits regularly Mr HB, London

A: Loo Guard has been designed to help in this situation. It is applied prior to toilet use around and on the rim and under the seat. It has a non-stick action and allows any debris to fall away or be easily and quickly dislodged. It has a beautiful scent too. QS 

 

 

Q: My husband occasionally soils himself which is distressing for both of us. We are lucky enough to have a wet room and it is easy to shower away the faeces. Occasionally there is a foul odour from the floor drain. Mrs PJ, Chelmsford
A: Bio-Enzyme Odour Management Formula is an effective solution - the enzymatic action breaks down the particles trapped in the drain that cause the odour. Like all our products it does not include chemicals that might irritate you or your husband or harm the environment. QS

Q: What is a bio-enzyme cleaner?
A: Bio-enzyme cleaning products are products that use non-pathogenic “good “bacteria to digest wastes, soils, stains, and malodours. QS

Q: But how do they work?
A: Good bacteria do this by producing enzymes to break down certain molecules, (waste products), into smaller pieces. The bacteria consume these soils and break them down into two basic compounds; carbon dioxide and water. The bacteria grow, consume the soils until it diminishes, (the soil has gone), the activity decreases and can now be washed away. QS

Q: So are these enzymes “alive”?
A: The enzymes in Bio-Enzyme Odour Management Formula are not “alive”, and cannot grow or reproduce on their own. QF

Q: Why should I use Nitrile Rubber Gloves and not Latex?
A: Nitrile gloves are made out of synthetic rubber and are an ideal alternative when latex allergies are a concern. Nitrile gloves are the superior glove when it comes to puncture resistance and are often referred to as “ Medical Grade”. They also provide better chemical and bio-hazard protection compared to latex gloves. QF

 

 

Q: How can I avoid retching when I have to attend to some of the “accidents” that have happened to my mother in her bathroom?
A: These situations are always difficult, but the Nose Guard Aromatic Balm, supplied in a 30ml jar by Aroma Care Solutions really does help. It has a fresh menthol fragrance, coming from a blend of Tee tree Oils and Eucalyptus essential oils. This fragrance helps to keep at bay the malodours caused by these “accidents”, and if used with a charcoal mask, (also available from Aroma Care Solutions, which assists in retaining the fragrance within the nostrils, makes the task easier. QF

Q: How can I get rid of the horrible smell from the spillage on the back seat of my car?

A: If the surface of the seat is of a fabric, use the Bio-Enzyme Odour Management Formula from Aroma Care Solutions to breakdown the malodour and stain, followed by the Textile Cleansing & Hygiene Formula, which contains silver, to cleanse and freshen the textiles leaving a pleasant floral fragrance. QF

Q: What are your delivery and returns policies?

A: For all questions regarding our delivery and returns policy please click here: our policy. JF