Delivery & Return Policy

Delivery

FREE UK standard delivery on all orders over £50.
£5.95 standard delivery charge on orders under £50.
Delivery within 3-5 working days

Other delivery options include:

UK Express*
£7.95 Orders placed before noon Monday to Thursday will arrive on the next working day before 5.30pm, except certain postcodes. Not including Saturday or Sunday. Orders placed before noon on a Friday will arrive on the following Monday. Excluding Bank Holidays.

European (within EEC)
£12.50. Please allow up to 14 working days for delivery.

International (outside EEC)
£30 on orders under £50. 
Please contact us for delivery costs from orders over £50
Please allow up to 28 working days for delivery

Customs
Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied at customs. Aroma Care Solutions will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.

Import Duty
If you order products for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes and that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Return

We hope that you love the products as much as we have enjoyed designing and making them. However, if you’ve changed your mind about a product and it’s within 7 days of receipt of your order, we’ll be happy to exchange it or give you a refund.

Please take care of the products while they are in your possession and ensure that the returned product is sealed, hasn’t been used and is in a re-saleable condition.

Simply post the product to:

Aroma Care Solutions
Foxmeadow House 
48 The Street 
Newbourne 
Suffolk 
IP12 4NY

Products are returned at your own risk.

Refunds Policy
We will refund the price of the products, our standard UK delivery and reasonable return costs returned any unwanted products to us within 7 days of receipt of order.

If you don’t have the Dispatch Note, we’ll give you a Gift Voucher or E-Voucher to the value of the most recent selling price.

Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the products back in unused condition.

If the products are faulty, damaged in transport or mis-described, please return the product to us as soon as possible for a full refund

We will examine the returned product and notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described product.

Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of all delivery charges.

Exchange Policy
If you’ve decided you’d like to exchange the product and the product has not been used & is in the original saleable condition, please let us know on the Dispatch Note with the returned Product. If you have not told us that you would like to exchange the Product, we will provide a refund.

*Unfortunately, due to health and hygiene reasons, we are unable to accept cancellation of an order or offer a refund or exchange on products that you have opened and used. If in doubt, please contact us on 01473 736256.